We're Here to Help You
Cathay Bank offers multiple ways to connect with customer support, including direct phone lines, email options, and a branch locator. Our FAQ section provides quick answers to common banking questions, ensuring you get the assistance you need efficiently.
At Cathay Bank, we make it simple to get the support you need for your personal and business banking. Whether you have questions about your account, need assistance with online banking, or require help with a specific transaction, our dedicated team is ready to assist. You can reach us by phone for immediate concerns or use our secure messaging for less urgent inquiries. We are committed to providing timely and helpful responses to all our customers.
For direct assistance during business hours, please call our main customer service line at 1-800-9CATHAY (1-800-922-8429). Our representatives are available to help with account inquiries, technical support, and general banking questions. If you are calling from outside the U.S., please use +1-626-279-3286. We also offer specialized lines for specific services, ensuring you connect with the right expert quickly. For TDD/TTY services, please call 1-800-822-0958.
If you prefer to communicate electronically, you can send us a secure message through your online banking portal for account-specific questions. For general inquiries that do not involve sensitive account information, you may use our general contact form on the website. Please allow 1-2 business days for a response to email inquiries. For information on consumer financial products, you can refer to resources from the Consumer Financial Protection Bureau.
Locating a Cathay Bank branch or ATM is straightforward with our user-friendly locator tool. Simply enter your address or zip code to find the nearest branch, complete with its operating hours, address, and direct phone number. This tool is invaluable for planning a visit for services like opening an account, making large deposits, or speaking with a loan officer. We have branches conveniently located across various states to serve our diverse customer base.
Our branch staff are ready to provide personalized assistance for all your banking needs. Whether you need to discuss a mortgage, set up a business account, or simply perform a transaction, visiting a branch allows for direct interaction with our financial professionals. For information on federal banking regulations, consult the Federal Reserve.
We understand you might have questions about Cathay Bank's services, accounts, or online banking features. Our FAQ section is designed to provide quick answers to common inquiries, helping you find information without needing to contact customer service directly. Browse through categories covering topics from account management to digital banking tools.
"Our goal is to make banking as clear and accessible as possible. The FAQ section is a key part of that commitment, providing immediate answers to many common questions."
If you don't find the answer to your specific question in our FAQ section, please do not hesitate to contact us through one of the methods listed above. We continuously update our FAQ to reflect the most current information and address new customer queries as they arise. Your feedback helps us improve this resource.
| Contact Method | Purpose | Availability | Typical Response Time |
|---|---|---|---|
| Phone (1-800-9CATHAY) | Account inquiries, technical support, general banking | Mon-Fri: 8:00 AM - 6:00 PM PT | Immediate |
| Secure Message (Online Banking) | Account-specific questions, transaction disputes | 24/7 (via portal) | 1-2 business days |
| General Contact Form | Non-sensitive inquiries, website feedback | 24/7 | 1-2 business days |
| Branch Visit | New accounts, loan applications, complex transactions | Varies by branch (check locator) | Immediate (during business hours) |
Cathay Bank